Refund policy
RETURN & REFUND POLICY
We want you to love your Bridle & Bone purchase! 🤎
Because many of our pieces are fulfilled directly through our trusted supplier partners, all sales are considered final unless an item arrives damaged, defective, or incorrect.
We do not accept returns or exchanges for change of mind, incorrect size selection, color or style preference, or other personal preference. Please review all product descriptions, sizing information, photos, and order details carefully before completing your purchase.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or you receive an item different from what you ordered, please contact us at hello@bridleandbone.com within 7 days of delivery.
Please include:
• Your order number
• A description of the issue
• Clear photos showing the item and the problem
Once we receive your information, we will review the issue and work with you to make it right. Depending on the circumstances, an approved claim may be resolved with a replacement or refund.
Please do not send an item back without contacting us first. If a return is required for an approved claim, we will provide the appropriate return instructions and return address.
PERSONALIZED & CUSTOM ITEMS
All personalized and custom items are final sale.
Please carefully review all names, spelling, capitalization, sizing, and other personalization details before placing your order. Personalized products are created using the information submitted with your order, and Bridle & Bone is not responsible for errors in information entered by the customer.
If a personalized item arrives damaged, defective, or the personalization does not match the information you submitted with your order, please contact us within 7 days of delivery so we can review the issue and make it right.
SALE & CLEARANCE ITEMS
Sale and clearance items are final sale and are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.
GIFT CARDS
Gift cards are non-refundable and cannot be returned or exchanged for cash except where required by law.
ORDER CHANGES & CANCELLATIONS
We begin processing orders as quickly as possible. Because orders may be sent to our fulfillment partners shortly after they are placed, we cannot guarantee that an order can be changed or canceled once submitted.
If you notice an error in your order, please contact us at hello@bridleandbone.com as soon as possible. We will do our best to help if the order has not yet entered processing, but changes or cancellations cannot be guaranteed.
Personalized or custom orders cannot be changed or canceled once production has begun.
QUESTIONS
If you have questions about an item, sizing, personalization, or your order, please contact us before ordering. We're always happy to help!
Email: hello@bridleandbone.com
By placing an order with Bridle & Bone, you acknowledge and agree to the terms of this Return & Refund Policy.