Shipping policy

SHIPPING POLICY

Thank you for shopping Bridle & Bone! 🤎 We can’t wait to get your order headed your way.

ORDER PROCESSING

Orders are typically processed within 1–7 business days. Processing times may vary depending on the item, availability, and fulfillment location.

Personalized or custom items may require additional processing time before shipment.

Please note that business days do not include weekends or holidays.

SHIPPING & DELIVERY

Once your order has been processed and shipped, delivery typically takes approximately 7–14 business days.

Because our collection is carefully sourced from multiple trusted supplier partners, items within the same order may occasionally ship separately and arrive in more than one package.

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to carrier delays, weather, holidays, high order volume, or other circumstances outside of our control.

TRACKING YOUR ORDER

When tracking information is available, you will receive a shipping confirmation with your tracking details once your order has shipped.

Please allow a little time for tracking information to update after your shipping confirmation is received.

SHIPPING ADDRESS

Please carefully review your shipping address before submitting your order.

Bridle & Bone is not responsible for delays, failed deliveries, or lost packages resulting from an incorrect or incomplete address provided at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at hello@bridleandbone.com. We will do our best to assist you if the order has not yet been processed or shipped, but changes cannot be guaranteed.

MULTIPLE PACKAGES

Some orders may contain items fulfilled from different locations. If this happens, your order may arrive in separate packages and at different times.

Don't worry if everything doesn't arrive together — the rest of your order may still be on its way!

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive an incorrect item, please contact us at hello@bridleandbone.com within 7 days of delivery.

Please include your order number, a description of the issue, and clear photos so we can review the problem and make it right.

QUESTIONS ABOUT YOUR ORDER

If you have any questions regarding your shipment or order, please contact us at:

hello@bridleandbone.com

We're always happy to help!

Thank you for shopping Bridle & Bone — where ranch meets refined. 🤎